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  • 25-year lease of burial spaces under review

    The Sydney Morning Herald reports plans to introduce shorter-term leases of 25 years on graves in NSW with the option of renewing for a maximum of 99 years - or buying the rights to a burial site forever -  could face further delays as they come under fresh scrutiny.

  • ATO | Goods and services tax: is the supply of a burial right in respect of a public cemetery subject to GST?

    The Australian Taxation Office (ATO) has released a draft for public comment on the Goods & Services Tax (GST) and how it should be applied to the supply of a burial right in respect of a public cemetery. It represents the Commissioner’s preliminary view on how a relevant provision could apply.

  • CCA NSW - FAQs and Response to Practical Scenarios

    A series of answers on common questions about burial rights and licenses under the Cemeteries & Crematoria Act (NSW) have been provided by Christine Smyth from Robbins Watsons Solicitors.

    Once logged in CCANSW members and their delegates are able to access the advice in the CCANSW's Members Only nline document storage.

  • CCA NSW Copyright Terms

    Protected Content.

    This includes all content such as, but not limited to, software programs, written content, photographs, graphics, images, illustrations, marks, logos, sound or video clips, animation and electronic documents (Material).


    As part of our business, we may display advertisements and product listings from independent 3rd party companies (3rd Party Advertiser). We are not in a position to arbitrate any dispute between the owner of intellectual property rights and 3rd Party Advertiser that advertises or lists products or services on our site.

    We encourage the owners of intellectual property rights who believe their rights are being infringed by a 3rd Party Advertiser to resolve any disputes directly with the 3rd Party Advertiser.

    If you believe that your intellectual property rights have been violated, either by ourselves or by a 3rd Party Advertiser, you must submit a written (and signed) complaint providing the following information:

    • A description of the copyrighted work or other intellectual property that you claim has been infringed;

    • The location on our site of the offending Material;

    • An address, telephone number, and email address at which we may contact you;

    • A statement that you have a good-faith belief that the use is not authorized by the copyright or other intellectual property rights owner, by its agent, or by law; and

    • A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on behalf of the copyright or intellectual property owner.

    Removal of Material

    It is often difficult to determine if your intellectual property rights have been violated. We may request additional information before we remove any infringing material. We may provide the alleged infringing party with your contact details to respond directly to your allegations. If your complaint is rejected by the alleged infringing party and a dispute as to ownership develops, we reserve the right to remove the offending Materials from our site pending resolution of the dispute.

    We will not remove any Materials unless and until you and the alleged infringing party have had an opportunity to discuss and endeavour to resolve the dispute or we are ordered to so by a court of competent jurisdiction.


    You must submit any queries, complaints, claims, requests, comments or dispute information to:

    The Secretary

    Cemeteries & Crematoria Association of NSW


    Email Contact

    Website Administrator


    PO Box A233, Sydney South NSW  1235


    Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on and its sub-domain websites, including files downloadable from the websites, without the permission of the copyright owner.

    The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see

    The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

    We may change these terms of use from time to time. Check before re-using any content from this website.

    Cemeteries & Crematoria Association of NSW


    November 2020

    See also


  • CCANSW Index of Policies

    bubble man holler transparentAs mentioned here, in recent surveyed responses you asked for an index of cemetery and crematorium policies. One has now been started on the CCANSW website. It includes a number of featured links that link to members online public resources.


  • Cemeteries and Crematoria Amendment Regulation 2018 Report Tabled

    Advice has been received from the NSW Government Legislative Council's Regulation Committee has tabled its "Cemeteries and Crematoria Amendment Regulation 2018" report.  The report was tabled with the Clerk of the Parliaments on 9 November 2018.

  • Cemetery and crematorium operator code of practice 2018

    The Cemeteries and Crematoria Act 2013 (the C&C Act) and the Cemeteries and Crematoria Regulation 2014 (the C&C Regulation) provide a legislative framework for the provision of interment services, and interment rights in NSW. The system includes comprehensive measures to protect consumers.

    Section 28 of the C&C Act provides for Cemeteries & Crematoria NSW (CCNSW) to develop codes of practice to give guidance on any interment matter or other matter set out in the objects of the C&C Act. CCNSW has the power to approve, vary or revoke codes of practice under section 30 of the C&C Act.


  • Copyright and Terms of Use

    your eyes only

    The file you are about to  view or download  may contain both confidential and privileged information intended only for current members of the Cemeteries & Crematoria Association of New South Wales (CCANSW). The file is subject to copyright, privacy policy and website terms of use. You may only share this file with other current members of the  CCANSW, and their nominated delegates.

    The file must not placed into the public domain 

    (CCANSW - November 2017)




  • Funeral director cops $10,000 fine & conviction over false statement on exhumation forms

    The story about two sisters who find out the body of their deceased brother had been exhumed and cremated without their knowledge, and how the funeral director involved cops a conviction and a fine of $10,000.

  • Governance and Policies

    This page retrieves links to governance and policy documents affecting the operation of cemeteries and crematoriums in Australia. To protect your privacy search results are retrieved using a non tracking search engine.

  • Griffith City Council calls for comments on removal of ornaments procedure changes.

    griffithcclogoDue to the dissatisfaction of the community on how ornaments were being removed from grave sites at Griffith Cemetery, a Cemetery Working Group was formed to review the current guidelines and form a new set that would be more realistic for all affected parties. 
  • Index of policies and governance documents

     bubble men steeringIn a recent survey of CCANSW members many responded that there should be an index of governance documents, in particular policies. A quick fix has been implemented that should give our website users ready access to such documents right across Australia.

  • Media Release: Standards Australia - New Handbook for Document Control

    standardsAustralia10 January 2018 

    Separate from recordkeeping and document management, document control addresses the entire life cycle of business critical documents. The new handbook SA/SNZ HB 168:2017, Document Control, provides guidelines for processes and systems for implementing an effective document control program. 

  • New Plymouth Council (NZ) - 2019 Cemeteries Bylaw and Handbook

    New Plymouth District Council (New Zealand) has published a draft  "Cemeteries and Crematoria Bylaw 2019" and " Cemeteries and Crematoria Handbook".


    The newly established Upper House Regulation Committee has commenced its second ever inquiry, with the subject being the Cemeteries and Crematoria Amendment Regulation 2018.

    The Committee Chair, the Hon Scott Farlow MLC, stated, 'This inquiry will examine the impact and implementation of the NSW Government's regulation. In particular, its effect on interment rights, renewable interment rights, and the responsibilities required of cemetery operators in managing cemeteries'.

  • NSW: Commencement Proclamation under the Cemeteries and Crematoria Act 2013 No 105

    The New South Wales governor has proclaimed the commencement of the Cemeteries & Crematoria Act 2013.

  • Privacy Policy of the Cemeteries & Crematoria Association of New South Wales

    1. Protecting your privacy

    Your privacy is important to us and we take it very seriously. This Privacy Policy sets out what personal information we collect, how we hold it, use it, and who we might share it with.

    1. Personal information collection

    We may collect and use the following kinds of personal information:



      1. information about your use of this website;

      2. information that you provide to us for the purpose of registering with the website or any other purpose connected to this website including (but not limited to) your name, email address, postal address, phone number, mobile number and any other contact details;

      3. information that you provide for the purpose of subscribing to any service offered by or linked to this website (including newsletters, event registration, conference registration etc);

      4. account credentials such as your username and passwords and similar security information used for authentication and account access;

      5. usage data such as the search terms you enter, the pages you visit, the products and services you purchase;

      6. payment data if you make a purchase from us or via this website, such as your name, banking and credit card details; and

      7. any other information that you voluntarily provide to us.

    1. How we collect your personal information


      1. We collect personal data about you in the following ways:

        1. when you register for an account or to receive emails from us;

        2. when you order products or services from us or via this website;

        3. when you submit a query or request to us;

        4. when you respond to a survey that we run or fill in forms on this website;

        5. by tracking your use of this website;

        6. from third parties who are entitled to disclose that information to us; or

        7. if you apply for a job with us or submit any other query to us.

      2. In some cases we may be required by law to collect certain types of personal data about you.

      3. Where we collect personal data from you, we will generally do so ourselves. However, in some cases we may collect personal data from a third party, such as through your representatives, contractors who provide services to us or third parties who refer you to us because they think you may be interested in our products or services.

    1. Using personal information


      1. We may use your personal information for the following purposes:

        1. to verify your identity when you are dealing with us;

        2. to enable us to provide our products and services;

        3. to monitor use of our products and services;

        4. to assess, maintain, upgrade and improve our products and services;

        5. to improve our website based on your information and feedback;

        6. to answer your queries and requests;

        7. to comply with our legal and regulatory obligations or to establish, exercise or defend our legal rights;

        8. to carry out market analysis and research;

        9. to carry out education and training programs for our staff;

        10. to manage and resolve any legal or commercial complaints or issues;

        11. to carry out planning and forecasting activities and other internal business processes;

        12. to keep you informed about our activities, including by sending out newsletters;

        13. to administer this website;

        14. to enable your access to and use of the website services;

      2. Where we disclose your personal information to our agents or sub-contractors for any of the above purposes, the agent or sub-contractor in question will be obligated to use your personal information strictly in accordance with the terms of this privacy policy.

    1. Securing your data


      1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

      2. We will store all the personal information you provide on a secured server, which may be administered by a third party. The third party is subject to this or a similar privacy statement.

    1. Direct marketing

      1. We may from time to time use your personal data in order to send you marketing materials about products or services that we think you may be interested in (including in some cases products and services that are provided by a third party). We may not use your personal data unless we have received your consent. You can opt-out of receiving marketing communications from us by contacting us.

      2. We may use your following personal data for the purpose of direct marketing:

        1. identifying information, such as your name and date of birth;

        2. contact information, such as your postal address, email address and telephone number; and

        3. products and services portfolio information and demographic data held by us from time to time.

      3. If we use your personal data in any direct marketing communications, you have the right to request that we provide you with the source of that personal data. There is no fee for requesting this information. We will provide you with the source of the personal data, unless it is impracticable or unreasonable to do so.

    We will never sell your personal data to any third party.

    1. Cross-border data transfers

    Personal information that you submit for publication on the website will be published on the internet and may be available around the world. There may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the applicable data privacy laws in Australia. This means your personal information may not be protected in an overseas jurisdiction to the same, or similar level, as in Australia.

    By your use of this website, you agree to such cross-border transfers of personal information.

    1. Storage and security of personal data



      1. We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats of which we become aware from time to time.

      2. We may also store your information in cloud or other types of networked or electronic systems. As electronic or networked systems can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.By your use of this website, you agree to the manner in which your personal information may be stored.

      3. We also take steps to monitor access to and modification of your information by our staff and ensure that our staff are aware of and properly trained in their obligations for managing your privacy.

    1. Cookies and Google Analytics


      1. We use cookies to monitor and observe your use of this website, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of this website based on your preferences and past activities on the website). “Cookies” are small text files created and stored on your hard drive by your internet browser software, designed to store relevant information about the web page you are currently viewing. Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser’s help menu to find out how to do this.

      2. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies to help the website analyse how users use our website.

      3. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

      4. While you will still be able to browse our website with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly.

    1. Retention of personal data


      1. Your personal data will not be kept longer than required.

      2. We may retain your personal data for a period of 5 years. At our discretion, we may retain personal data for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations.

    1. Access and correction


      1. If you want to access any of the personal data that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact CCANSW Secretariat using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases, we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases, we will let you know why we cannot comply with your request.

      2. Even if you do not request access to and/or correct your personal data held by us, if we are satisfied that, having regard to the reasons for which we hold your personal data, that personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

    1. Your consent

    By using our site, providing personal data and/or using any of our products or services, you agree that:


      1. you consent to this privacy policy, as updated from time to time; and

      2. if you have provided personal data to us relating to any other person, you:

        1. have a right to provide that information;

        2. have provided a copy of this privacy policy, as updated from time to time, to that person; and

        3. each such person has agreed to those terms.


    1. Complaints

    We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal data and think we may have breached any applicable privacy laws, or any other relevant obligation, please contact our privacy compliance team using the contact the website administrator or the CCANSW secretariat

    1. Updating this statement

    We may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

    1. Other websites

    This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.

    1. Removal of your data from the CCANSW website

    To have your data removed from the CCANSW website please contact thewebsite administrator or the CCANSW secretariat

    Contact CCANSW

    If you have any questions about this privacy policy or treatment of your personal information, please contact the website administrator or the CCANSW secretariat.


    Updated – November 2020

  • Queensland death-care industry pushes for better standards

    The Catholic Leader (AU) reports a senior death-care industry professional saying Queensland’s laws are “failing dismally” to protect bereaved families, while putting the health of industry workers at risk.

  • South Australia | Former SA minister Stephan Knoll engaged in misconduct over cemeteries board sackings

    The ABC News site reports South Australia's former planning minister Stephan Knoll committed misconduct by attempting to sack members of the Adelaide Cemeteries Authority board without authority, an investigation has found.


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