We are pleased to announce speakers and the program for the Cemeteries and Crematoria Association of NSW (CCANSW) Conference, being held 20 – 21 September 2018 at Sails Port Macquarie.
The conference includes a number of excellent speakers, a ½ day cemetery tour and a number of networking events. Some of the presenters are:
1: Tony Lorge, OpusXenta: “With a Changing Market & Customer, How Does Your Cemetery Thrive?”
Whether we like it or not changes happening around us are making it necessary for the industry to evaluate how they operate. This includes:
- A need to ensure future sustainability through service delivery
- As the profile of the customer changes so the way in which the industry needs to engage with the market is changing
- Being able to compete in the market.
In this session we will explore the past, the present and the future as it relates to the commerciality of the industry and give you some takeaways to consider and implement into your organisations.
2: Charles Latimer, Cemeteries and Crematoria NSW: “Commencement of the Interment Rights System in NSW”
As part 4 and the remaining provisions of the Cemeteries and Crematoria Act 2013 have been proclaimed, including an investigation of costs and pricing in the interment sector by IPART, Charles’ presentation will provide an overview of the new provisions of the Cemeteries and Crematoria Regulation 2014, the implementation process underway including the investigation by IPART.
3: Graham Fountain: “The importance of community participation in driving transformational change”
This presentation focuses on the importance of community participation in driving transformational change in multi-faceted organisations. Graham draws on his extensive change management experience, including six years within the cemetery sector, to demonstrate how change can be achieved through community participation and a clear focus on customer experience. This engaging and interactive presentation will demonstrate a range of tools and techniques that can be applied internally and externally to achieve strategic alignment and deliver a successful organisational transformation program.
4: Steve Thompson & Emma Broomfield, Locale Consulting: “Making Your Next Grant Application a Success!”
A successful grant application can be the difference between a great idea getting off the ground or being shelved forever. In today’s competitive grant environment, it is critical that your application is well crafted and your ideas are presented in the best possible way. At the moment there is also significant funds available for investment into regional areas and infrastructure in NSW.
In this session you will learn how to:
- Maximise the chance of success when writing your grant application
- Write a compelling business case to support your grant submission
- Find funding sources for cemetery and crematoria projects
5: Florence Jaquet, Florence Jaquet Landscape Architect: “Dream it, Wish it, Do it: Cemetery Masterplanning”
A cemetery is designed for the next 100+ years so its masterplan is a vital document together with a clear business plan. It is crucial to get both right, yet ensure they are flexible to cope with changing trends and growing environmental awareness.
The presentation will take you through a visual tour of what makes a great cemetery masterplan, the importance of a masterplan brief, how to write it for a successful outcome and define what will make your cemetery a space to be proud of.
6: Paul Miller, Axiom: “Humanising Technology—How to Enhance your Cemetery’s Client Experience”
A modern cemetery faces the same disruptive conditions that any business faces with the experience economy. However, some cemeteries have centuries worth of data and very tight regulatory requirements with their record keeping. So the challenge? How can you humanise your technology options to maximise the value to your three main stakeholder groups: team members, business partners and consumers?
7: Beth Anderson: “Rest Assured — A Pathway and Essential Interactive Guide Towards Your Eternal Rest”
Beth is the author of the recently published nonfiction book ‘Rest Assured’. ‘Rest Assured’ is an interactive, light hearted, and very informative resource. It is about options, choices and wishes, before, during and after your death.
We encourage you to invite other people in your organisation to attend this conference.
If you require further information, please do not hesitate to contact the CCANSW. We look forward to receiving your registration form and catching up with you in Port Macquarie.