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Cemeteries & Crematoria Association of NSW - Members Site

Privacy Policy of the Cemeteries & Crematoria Association of New South Wales

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  1. Protecting your privacy

Your privacy is important to us and we take it very seriously. This Privacy Policy sets out what personal information we collect, how we hold it, use it, and who we might share it with.

  1. Personal information collection

We may collect and use the following kinds of personal information:



    1. information about your use of this website;

    2. information that you provide to us for the purpose of registering with the website or any other purpose connected to this website including (but not limited to) your name, email address, postal address, phone number, mobile number and any other contact details;

    3. information that you provide for the purpose of subscribing to any service offered by or linked to this website (including newsletters, event registration, conference registration etc);

    4. account credentials such as your username and passwords and similar security information used for authentication and account access;

    5. usage data such as the search terms you enter, the pages you visit, the products and services you purchase;

    6. payment data if you make a purchase from us or via this website, such as your name, banking and credit card details; and

    7. any other information that you voluntarily provide to us.

  1. How we collect your personal information


    1. We collect personal data about you in the following ways:

      1. when you register for an account or to receive emails from us;

      2. when you order products or services from us or via this website;

      3. when you submit a query or request to us;

      4. when you respond to a survey that we run or fill in forms on this website;

      5. by tracking your use of this website;

      6. from third parties who are entitled to disclose that information to us; or

      7. if you apply for a job with us or submit any other query to us.

    2. In some cases we may be required by law to collect certain types of personal data about you.

    3. Where we collect personal data from you, we will generally do so ourselves. However, in some cases we may collect personal data from a third party, such as through your representatives, contractors who provide services to us or third parties who refer you to us because they think you may be interested in our products or services.

  1. Using personal information


    1. We may use your personal information for the following purposes:

      1. to verify your identity when you are dealing with us;

      2. to enable us to provide our products and services;

      3. to monitor use of our products and services;

      4. to assess, maintain, upgrade and improve our products and services;

      5. to improve our website based on your information and feedback;

      6. to answer your queries and requests;

      7. to comply with our legal and regulatory obligations or to establish, exercise or defend our legal rights;

      8. to carry out market analysis and research;

      9. to carry out education and training programs for our staff;

      10. to manage and resolve any legal or commercial complaints or issues;

      11. to carry out planning and forecasting activities and other internal business processes;

      12. to keep you informed about our activities, including by sending out newsletters;

      13. to administer this website;

      14. to enable your access to and use of the website services;

    2. Where we disclose your personal information to our agents or sub-contractors for any of the above purposes, the agent or sub-contractor in question will be obligated to use your personal information strictly in accordance with the terms of this privacy policy.

  1. Securing your data


    1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    2. We will store all the personal information you provide on a secured server, which may be administered by a third party. The third party is subject to this or a similar privacy statement.

  1. Direct marketing

    1. We may from time to time use your personal data in order to send you marketing materials about products or services that we think you may be interested in (including in some cases products and services that are provided by a third party). We may not use your personal data unless we have received your consent. You can opt-out of receiving marketing communications from us by contacting us.

    2. We may use your following personal data for the purpose of direct marketing:

      1. identifying information, such as your name and date of birth;

      2. contact information, such as your postal address, email address and telephone number; and

      3. products and services portfolio information and demographic data held by us from time to time.

    3. If we use your personal data in any direct marketing communications, you have the right to request that we provide you with the source of that personal data. There is no fee for requesting this information. We will provide you with the source of the personal data, unless it is impracticable or unreasonable to do so.

We will never sell your personal data to any third party.

  1. Cross-border data transfers

Personal information that you submit for publication on the website will be published on the internet and may be available around the world. There may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the applicable data privacy laws in Australia. This means your personal information may not be protected in an overseas jurisdiction to the same, or similar level, as in Australia.

By your use of this website, you agree to such cross-border transfers of personal information.

  1. Storage and security of personal data



    1. We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats of which we become aware from time to time.

    2. We may also store your information in cloud or other types of networked or electronic systems. As electronic or networked systems can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. By your use of this website, you agree to the manner in which your personal information may be stored.

    3. We also take steps to monitor access to and modification of your information by our staff and ensure that our staff are aware of and properly trained in their obligations for managing your privacy.

  1. Cookies and Google Analytics


    1. We use cookies to monitor and observe your use of this website, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of this website based on your preferences and past activities on the website). “Cookies” are small text files created and stored on your hard drive by your internet browser software, designed to store relevant information about the web page you are currently viewing. Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser’s help menu to find out how to do this.

    2. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies to help the website analyse how users use our website.

    3. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

    4. While you will still be able to browse our website with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly.

  1. Retention of personal data


    1. Your personal data will not be kept longer than required.

    2. We may retain your personal data for a period of 5 years. At our discretion, we may retain personal data for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations.

  1. Access and correction


    1. If you want to access any of the personal data that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact CCANSW Secretariat using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases, we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases, we will let you know why we cannot comply with your request.

    2. Even if you do not request access to and/or correct your personal data held by us, if we are satisfied that, having regard to the reasons for which we hold your personal data, that personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

  1. Your consent

By using our site, providing personal data and/or using any of our products or services, you agree that:


    1. you consent to this privacy policy, as updated from time to time; and

    2. if you have provided personal data to us relating to any other person, you:

      1. have a right to provide that information;

      2. have provided a copy of this privacy policy, as updated from time to time, to that person; and

      3. each such person has agreed to those terms.


  1. Complaints

We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal data and think we may have breached any applicable privacy laws, or any other relevant obligation, please contact our privacy compliance team using the contact the website administrator or the CCANSW secretariat

  1. Updating this statement

We may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

  1. Other websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.

  1. Removal of your data from the CCANSW website

To have your data removed from the CCANSW website please contact the website administrator or the CCANSW secretariat

Contact CCANSW

If you have any questions about this privacy policy or treatment of your personal information, please contact the website administrator or the CCANSW secretariat.


Updated – November 2020

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